Home > Uncategorized > EU releases new app on Passengers Rights

EU releases new app on Passengers Rights

The European Union says it has launched a new smartphone application which allows air and rail passengers stranded in the EU due to cancellations or delays to immediately check on their legal rights regarding rebates and compensation.

The EU said in a statement Wednesday that new application “Your Passenger Rights” covers air and rail transport and works on four mobile platforms: iPhone and iPad, Google Android, RIM Blackberry and Microsoft Windows Phone 7. The app is available in 22 EU languages. It currently covers air and rail transport and will be extended to bus / coach and marine travel in 2013 when these rights come into force.

The app also provides information on who to complain to if rights are suspected to have been disrespected.

Under EU rules, if a flight is cancelled passengers may be entitled to significant compensation. Refunds may also be in order if luggage is damaged, a package holiday hotel is not as advertised, or a train time is changed.

For each potential problem, the app explains the passenger’s rights. For example, if a flight is cancelled and the passenger is consequently denied boarding, he or she may be entitled to compensation of between €125 and €600. If your luggage is damaged as a result of an accident, you may also be entitled to compensation. It is also good to know that rail and air companies are obliged to provide transparent information on pricing and assist passengers with reduced mobility.

During a large-scale emergency, such as experienced following the Icelandic volcanic ash crisis in 2010, the app may also display travel information and advice from the European Commission.

(Press Release, European Union, Brussels, 4 July 2012)

 

 

 

 

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